Organisation: Happy Home Hospital
Department: Front Office & Billing
ABOUT THE ROLE:
Happy Home Hospital is looking for a dedicated and professional Billing-cum-Receptionist to manage front desk operations and patient billing processes. The candidate will be responsible for providing excellent patient service, maintaining accurate billing records, and ensuring smooth coordination between patients, attendants, and hospital departments.
KEY RESPONSIBILITIES:
Front Office & Reception:
- Welcome and assist patients, attendants, and visitors in a courteous and professional manner.
- Manage patient enquiries, admissions, and discharge-related formalities.
- Handle incoming telephone calls and provide accurate information regarding hospital services.
- Maintain the front desk and ensure a pleasant patient experience.
- Coordinate with nursing, pharmacy, laboratory, and administrative departments for patient-related requirements.
- Manage appointments for consultants and follow-up visits.
- Maintain visitor and patient records as per hospital policies.
Billing & Accounts:
- Prepare and generate patient bills accurately and timely.
- Handle IPD billing, advance deposits, and discharge billing.
- Collect payments through cash, UPI, card, and bank transfer modes.
- Maintain daily cash collection and billing reports.
- Verify billing entries and ensure all services are correctly charged.
- Coordinate with the accounts department for daily cash handover and reconciliation.
- Prepare receipts and maintain billing registers and documentation.
- Ensure proper filing and maintenance of billing records.
Administrative Responsibilities:
- Maintain patient registration records and hospital management software entries.
- Assist in preparing daily occupancy and admission reports.
- Coordinate ambulance and other service-related billing when required.
- Maintain confidentiality of patient and hospital information.
- Ensure compliance with hospital policies and front office protocols.
- Assist the administration department in routine office activities whenever required.
REQUIRED QUALIFICATIONS:
- Graduate in any discipline (B.Com preferred).
- Diploma or certification in Hospital Administration or Medical Billing will be an added advantage.
- Proficiency in MS Office applications, especially Microsoft Excel and Microsoft Word, is mandatory.
EXPERIENCE:
- Minimum 1–3 years of experience in hospital billing and front office operations.
- Experience in hospital management software will be preferred.
REQUIRED SKILLS:
- Good communication skills in English, Hindi, and Odia.
- Excellent working knowledge of Microsoft Excel and Microsoft Word.
- Ability to prepare and maintain reports, billing records, and data in Excel and Word.
- Knowledge of hospital billing procedures and documentation.
- Strong interpersonal and customer service skills.
- Basic accounting and cash-handling knowledge.
- Professional appearance and behaviour.
- Attention to detail and accuracy in billing documentation.
- Ability to handle multiple tasks efficiently.
- Ability to work in rotational shifts, if required.
PREFERRED CANDIDATE PROFILE:
- Patient-centric and empathetic in approach.
- Ability to handle difficult situations calmly and professionally.
- Good organisational and time-management skills.
- Team player with a positive attitude and willingness to learn.
SALARY:
- Salary will be commensurate with qualifications, experience, and skills.
Join Happy Home Hospital and be a part of a compassionate healthcare team committed to delivering quality patient care and rehabilitation services.
